---
product_id: 148315000
title: "Jackery Solar Generator Explorer 500"
brand: "jackery"
price: "NZ$1502"
currency: NZD
in_stock: true
reviews_count: 13
category: "Jackery"
url: https://www.desertcart.nz/products/148315000-jackery-solar-generator-explorer-500
store_origin: NZ
region: New Zealand
---

# 500W Continuous Output 518Wh Lithium Power Solar-Ready with MPPT Controller Jackery Solar Generator Explorer 500

**Brand:** jackery
**Price:** NZ$1502
**Availability:** ✅ In Stock

## Summary

> ⚡ Power your freedom, anywhere life takes you.

## Quick Answers

- **What is this?** Jackery Solar Generator Explorer 500 by jackery
- **How much does it cost?** NZ$1502 with free shipping
- **Is it available?** Yes, in stock and ready to ship
- **Where can I buy it?** [www.desertcart.nz](https://www.desertcart.nz/products/148315000-jackery-solar-generator-explorer-500)

## Best For

- jackery enthusiasts

## Why This Product

- Trusted jackery brand quality
- Free international shipping included
- Worldwide delivery with tracking
- 15-day hassle-free returns

## Key Features

- • **Compact & Ready to Go:** Basketball-sized portability with a sturdy handle—perfect for camping, road trips, and emergencies.
- • **Power On Demand, Anywhere:** 500W AC outlet plus multiple USB and DC ports keep all devices charged simultaneously.
- • **Seamless Solar Integration:** MPPT charge controller optimizes solar input for efficient off-grid recharging.
- • **Silent, Clean, and Hassle-Free:** No fumes, no noise—just reliable power when you need it most.
- • **Endurance That Outlasts Your Adventures:** 518Wh lithium battery pack powers your essentials all day and night.

## Overview

The Jackery Explorer 500 is a portable 518Wh lithium-ion power station delivering 500W continuous and 1000W peak output through a 110V AC outlet, USB-A, DC, and car ports. Designed for outdoor enthusiasts and emergency backup, it supports pass-through charging and solar panel integration via an MPPT controller. Compact and lightweight at 13.3 lbs, it offers quiet, clean power with a 2-year warranty, making it the ultimate companion for camping, road trips, and home backup.

## Description

The New HomePower 3600 Plus Visit the Store The New HomePower 3600 Plus Visit the Store Prime Day #1 Best Seller Visit the Store Prime Day #1 Best Seller Bestselling 2kWh Power Station Visit the Store Bestselling 2kWh Power Station Power on the Go Visit the Store Power on the Go Backup Power for up to 14 Days Visit the Store Backup Power for up to 14 Days HomePower 3000 Visit the Store HomePower 3000 Solar Generator 5000 Plus Visit the Store Solar Generator 5000 Plus

Review: Greatest products and people on the planet - Okay, I will start out by saying I am a U.S Service-member with over twenty years of Honorable service. With that being said I’ve done multiple tours to almost every desert in the Middle East, tours in tropical environments, tours in some pretty secluded off grid undisclosed locations. I only put this out there because I’ve had the pleasure of being a Jackery customer for years and years and the Jackery 240 portable power station, , the Jackery Solar Saga 60w tri-fold panels, and the small Jackery portable chargers were compact and lightweight enough to fit into my pack with ease and leave me room for the other essentials. Imagine being in the middle of nowhere and have a weeks worth of power at your fingertips for recharges, lights, portable fans, small burner for coffee and cooking. Then being able to say it never failed you, always recharged quickly, and has been through the worlds harshest conditions and environments, yet functions like the day you pulled it out of the box. So this began my Jackery passion. Which led me to purchase the Jackery 500. Everything I’ve said above applies to the 500 ten fold folks. Being Military my pay isn’t great so I’ve had to accumulate these items over the course of years, however never have I had to justify spending the money to my wife, as long as I said the word Jackery. Because she’s used the items as well here at home guard. My son plays Football and daughter plays soccer in the Nevada desert just miles away from where the annual Burning Man event is held. Hot dry desert climate, no trees for shade, just direct unrelenting heat. This genius woman, the love of my life used our Jackery Portable power stations to run dual fans, and a small refrigerated trucker cooler during daytime practices in a pop up sunshade tent, all neatly placed in one of those little soccer mom wheeled totes, and a folding low loveseat chair. Talk about super mom, with lots of friends who also wanted to stay cool. Then when night fell and the kids weren’t finished with practice, my lovely wife handed over the Jackery 500 to the coaches who then plugged LED lights into it and lit up the field for the kids giving us an extra hour or two to practice without the heat. This convinced her to give me permission to buy the SolarSaga 100w panels. Money was tight but she gave me the go ahead and we’ve never looked back and haven’t got an ounce of regret or buyers remorse for a single product. But this review is neither for the the Jackery 240, the Jackery 1000, the SolarSaga 100w or 60w panels. It’s not even for the Jackery portable chargers. This review is to let you know, the day the Jackery 500w Portable Power Station became available we did not hesitate for a second to buy it. With the stories we heard from friends about California and Washington power outages, the Covid-19 Pandemic, and any one of the many RV trips we take into Gods country to get away from it all for a few weeks, we both agreed this was the best thing for our family. Why use heavy loud generators, carry fuel, deal with all that monotonous nonsense, when you could literally live off the Jackery Families products. I say Family because over the years I’ve had multiple email contacts and numerous phone calls with them, and every interaction was amazing. Courteous, professional, and the products are literally second to none. The Jackery 1000 is my newest addition and there’s nothing I can say about it that the 240 or 500 don’t already represent. Twice the power, twice the life, multiple solar panel options, can recharge through car, wall, or good ol sunshine. I could get technical and go down the path as some of these reviewers do, but you anyone can read the box. I can sum everything the box says by just telling you that these products, put out by this amazing company, can enhance anyone’s life, save somebodies life, and will probably last your the rest of yours. It’s a no brainer for us. I’ve purchased every product so far with a smile knowing its perfect and the people handing it to me care enough to treat you as if you were family.
Review: Powerful, portable and easy to use for everyday use in my vehicle and car camping. - I've been a car camper most of my life. And, those adventures have usually taken me and friends off road so there's no convenient electricity to power all our devices. My first solution was to install a Marine Battery in the diamond plate tool box mounted on a cargo carrier inserted in the trailer hitch. This battery was recharged through wiring to the alternator. Worked beautifully, supplied all the power I needed, but I couldn't take it with me on the trail. Needing to upgrade my vehicle recently, I decided to see what was available for 'portable' power, for those trips away from my vehicle rather than install the Marine Battery again. It didn't take me long to discover the plethora of choices available in portable batteries made for all of us who enjoy the outdoors or need extra power on the patio while we're BBQing. I studied for some time as there were many features of these new battery packs that one must consider for their particular needs. I wanted a unit with the greatest capacity I could find that also could be recharged through some kind of solar system, as our group is usually 2-6 people, all with iPhones, iPads and cameras. The other purpose I had for the battery was to power a small 12V fan inside my vehicle to keep my doggies cool during the warmer weather. (Yes, the windows are also open). After reading lots of reviews, I chose the Jackery Explorer 500 and will be adding the companion Portable Solar System for next summer's hikes. So far the Explorer 500 has more than surpassed our hopes of a well performing and adequate power source. I've been using it with the grand kids devices on short trips and for the doggie fan and it has been excellent. We've taken it to our primitive cabin, which has no electricity yet, but has our solar panels installed, and the Explorer 500 took care of our device needs all weekend. We are extremely delighted with Jackery's Explorer 500 and feel we have yet to know it's true capacity! If you need a lot of power then the Jackery Explorer 500 is the Model to choose. If not, Jackery has two smaller capacity units that are sure to please. I understand that an Explorer 300 is coming out in March as well! Rugged, durable, great capacity and performance, reasonably priced, super customer service! What more could you ask for??? Enjoy Jackery! JANUARY 2020 UPDATE: After purchasing this terrific Power Station from Jackery, I received a very personalized email from them asking how I was enjoying the unit and was there any questions they could answer. As you can see from my initial review, I've been extremely happy, even impressed with the easy of use and functionality of this unit. Knowing that I was a very satisfied customer, they asked if I'd be kind enough to write a detailed review. Within hours after my submission, I received a surprise email from the Jackery Team, thanking me for my honest review and was rewarded (which I had no idea was coming my way), with two unbelievable gifts: A Jackery Bar 6000mAh portable charger and A Jackery Giant+ 12000mAh portable charger!!! Pics are coming. Folks, Most sellers send us prewritten but sincere 'thank yous' for our purchases, nicely printed discount cards for our next purchase or, if we're lucky, perhaps a small physical token of appreciation. As a previous business owner myself, I can see that the Jackery Team have done their customer relations and marketing homework very well. To receive such high quality gifts as a bonus to my purchase is unprecedented! I honestly don't see how you can go wrong with Jackery's outstanding products and top notch customer service. Do yourself a BIG Favor and give them serious consideration if your in the market for these kinds of products!

## Features

- LONG LASTING ENDURANCE: The Explorer 500 portable power station is built with the lithium-ion battery pack, in a safely designed frame structure to maximize, and long last the power for every single use of outdoor adventures and home use.
- SUPPORT PASS-THROUGH CHARGING: This power station features 1* AC outlet (110V 500W 1000W Peak), 3*USB-A ports, 2* DC ports, and 1*car port. Its Battery Management System governs each individual cell, improving the battery life cycle while being pass-through charged.
- DESIGNED FOR PORTABILITY: Same size as a basketball, this Explorer 500 is easy to carry with its solid handle, making it a compact and reliable choice for scenarios of camping, road-trip, RV, and home backup.
- WHAT YOU GET: 1* Jackery Explorer 500 Portable Power Station (518Wh Power Station), 1*AC adapter, 1* car charger cable, 1* user manual.
- Important: Please provide a physical address for orders - products cannot be delivered to just a PO Box address.

## Technical Specifications

| Specification | Value |
|---------------|-------|
| ASIN | B07SM5HBK1 |
| Additional Features | Low maintenance, Low noise level, No fumes, Portable, voltage to 110V and output to 1000W Peak |
| Best Sellers Rank | #11,025 in Patio, Lawn & Garden ( See Top 100 in Patio, Lawn & Garden ) #27 in Outdoor Generators |
| Brand | Jackery |
| Brand Name | Jackery |
| Color | Black |
| Current Rating | 24 Amps |
| Customer Reviews | 4.7 out of 5 stars 8,819 Reviews |
| Engine Power Maximum | 1000 Watts |
| Engine Type | MPPT charge controller |
| Frequency | 60 Hz |
| Fuel Type | / |
| Ignition System Type | Electronic |
| Included Components | 1* AC & AC Cable (2 Parts), 1* Car Charger Cable, 1* Explorer 500, 1* User Manual |
| Is Electric | Yes |
| Item Dimensions L x W x H | 11.8"L x 7.6"W x 9.5"H |
| Item Type Name | Jackery Portable Power Station Explorer 500, 518Wh Outdoor Solar Generator Mobile Lithium Battery Pack with 110V/500W AC Outlet (Solar Panel Optional) for Home Use, Emergency Backup,Road Trip Camping |
| Item Weight | 13.3 Pounds |
| Manufacturer | Jackery |
| Manufacturer Part Number | Explorer 500 |
| Material Type | plastic |
| Model Name | Explorer 500 |
| Model Number | Explorer 500 |
| Output Wattage | 500 |
| Power Source | Solar Powered |
| Recommended Uses For Product | Camping |
| Running Wattage | 500 Watts |
| Runtime | 1 hour |
| Starting Wattage | 1000 Watts |
| Total Power Outlets | 1 |
| UPC | 850006304073 |
| Unit Count | 1.0 Count |
| Voltage | 110 Volts |
| Warranty Description | 2 year manufacturer |
| Wattage | 500 watts |

## Product Details

- **Brand:** Jackery
- **Fuel Type:** /
- **Included Components:** 1* AC & AC Cable (2 Parts), 1* Car Charger Cable, 1* Explorer 500, 1* User Manual
- **Item Weight:** 13.3 Pounds
- **Output Wattage:** 500
- **Power Source:** Solar Powered
- **Recommended Uses For Product:** Camping
- **Special Feature:** Low maintenance, Low noise level, No fumes, Portable, voltage to 110V and output to 1000W Peak
- **Voltage:** 110 Volts
- **Wattage:** 500 watts

## Images

![Jackery Solar Generator Explorer 500 - Image 1](https://m.media-amazon.com/images/I/61ifL+G+iiL.jpg)
![Jackery Solar Generator Explorer 500 - Image 2](https://m.media-amazon.com/images/I/71hDlMDz1xL.jpg)
![Jackery Solar Generator Explorer 500 - Image 3](https://m.media-amazon.com/images/I/81R33sO8x8L.jpg)

## Available Options

This product comes in different **Style** options.

## Questions & Answers

**Q: How long will it power a C-Pap?**
A: I use a CPAP but I do not use a heater or humidifier (both of which  use much more power than just the CPAP) and I normally sleep about 7 hours per night.  In an overnight test, it used only 11% of the full charge.  As another reviewer stated, under these conditions, it should last at least a week without a recharge.  You will also get more life out of a charge if you have a 12v adapter for your CPAP.  Otherwise, you will lose about 10% in the conversion from AC to DC.

**Q: Is the battery chemistry lifepo4?  what is the maximum recharge rate allowed?**
A: Short answer: No. All of the Jackery units use Lithium Ion NMC (Nickel, Manganese, Cobalt) cells. The max recharge rate for the Explorer 500 is 100 watts. If you want a LiFePO4 unit, check out the Bluetti EB70 for $599 on Amazon.

The Explorer 500 is made up of 48 individual Lithium Ion NMC cells (18650's) soldered and sealed inside the unit. There are groups of 8 cells in parallel, and 6 of these rows in series. Each cell has a battery capacity of 3,000 mAh (milliamp hours) @ 3.6V (nominal cell voltage); or 10.8 Wh (watt hours). Basically 3.0 Ah (amp hours) * 3.6V * 48 cells = 518.4 Wh of total battery capacity.

The battery you are asking about is called Lithium Iron Phosphate (LiFePO4). It has many advantages over Lithium Ion; including longevity (2,500 cycles and/or 10+ years), and overall safety. The one big disadvantage is that it weighs significantly more the Lithium Ion, or Lithium Polymer (LiPo); though not nearly as much as lead acid.

If you want a LiFePO4 unit, check out the Bluetti EB70 for $599 on Amazon. It has a battery capacity of 716 Wh (watt hours); and an AC inverter max rate of 700 watts. Though is does weighs 21.6 lbs.; as opposed to only 13 lbs. for the Explorer 500. Hope all this helps. :)

**Q: Will this support my 12volt 50 watt compressor fridge?**
A: In theory it will run it for 10 hours. In reality the fridge will cycle and you'll probably get about 3X that much time. (assume the fridge is in the shade and about 80 degrees)
Most fridges will run about 30% of the time. If you put in in an insulated bag (if available for your model) you'll get more efficiency.
You can also throw a beach towel over it. (just don't block the vests) you'd be surprised how much that helps.

I gave this a much longer review but Amazon has not published it yet. But look for a review from my name where I touch on using this for a fridge.

**Q: Anyone done a side-by-side comparison of the Jackery 500 with the Suoaki 500?**
A: FYI:  According to the Amazon listing the Suoaki 500 takes 7-8 hours to charge with their 100w solar panel...The Amazon listing for the Jackery states it takes 9.5 hours to charge with their 100w solar panel...So the Suoaki only charges 25% faster than the Jackery, not double or 100% faster that another reviewer had mentioned...So either take the 500 watt, or 65% more output inverter on the Jackery or 25% more charging speed of the Suoaki...

## Customer Reviews

### ⭐⭐⭐⭐⭐ Greatest products and people on the planet
*by S***E on April 17, 2020*

Okay, I will start out by saying I am a U.S Service-member with over twenty years of Honorable service. With that being said I’ve done multiple tours to almost every desert in the Middle East, tours in tropical environments, tours in some pretty secluded off grid undisclosed locations. I only put this out there because I’ve had the pleasure of being a Jackery customer for years and years and the Jackery 240 portable power station, , the Jackery Solar Saga 60w tri-fold panels, and the small Jackery portable chargers were compact and lightweight enough to fit into my pack with ease and leave me room for the other essentials. Imagine being in the middle of nowhere and have a weeks worth of power at your fingertips for recharges, lights, portable fans, small burner for coffee and cooking. Then being able to say it never failed you, always recharged quickly, and has been through the worlds harshest conditions and environments, yet functions like the day you pulled it out of the box. So this began my Jackery passion. Which led me to purchase the Jackery 500. Everything I’ve said above applies to the 500 ten fold folks. Being Military my pay isn’t great so I’ve had to accumulate these items over the course of years, however never have I had to justify spending the money to my wife, as long as I said the word Jackery. Because she’s used the items as well here at home guard. My son plays Football and daughter plays soccer in the Nevada desert just miles away from where the annual Burning Man event is held. Hot dry desert climate, no trees for shade, just direct unrelenting heat. This genius woman, the love of my life used our Jackery Portable power stations to run dual fans, and a small refrigerated trucker cooler during daytime practices in a pop up sunshade tent, all neatly placed in one of those little soccer mom wheeled totes, and a folding low loveseat chair. Talk about super mom, with lots of friends who also wanted to stay cool. Then when night fell and the kids weren’t finished with practice, my lovely wife handed over the Jackery 500 to the coaches who then plugged LED lights into it and lit up the field for the kids giving us an extra hour or two to practice without the heat. This convinced her to give me permission to buy the SolarSaga 100w panels. Money was tight but she gave me the go ahead and we’ve never looked back and haven’t got an ounce of regret or buyers remorse for a single product. But this review is neither for the the Jackery 240, the Jackery 1000, the SolarSaga 100w or 60w panels. It’s not even for the Jackery portable chargers. This review is to let you know, the day the Jackery 500w Portable Power Station became available we did not hesitate for a second to buy it. With the stories we heard from friends about California and Washington power outages, the Covid-19 Pandemic, and any one of the many RV trips we take into Gods country to get away from it all for a few weeks, we both agreed this was the best thing for our family. Why use heavy loud generators, carry fuel, deal with all that monotonous nonsense, when you could literally live off the Jackery Families products. I say Family because over the years I’ve had multiple email contacts and numerous phone calls with them, and every interaction was amazing. Courteous, professional, and the products are literally second to none. The Jackery 1000 is my newest addition and there’s nothing I can say about it that the 240 or 500 don’t already represent. Twice the power, twice the life, multiple solar panel options, can recharge through car, wall, or good ol sunshine. I could get technical and go down the path as some of these reviewers do, but you anyone can read the box. I can sum everything the box says by just telling you that these products, put out by this amazing company, can enhance anyone’s life, save somebodies life, and will probably last your the rest of yours. It’s a no brainer for us. I’ve purchased every product so far with a smile knowing its perfect and the people handing it to me care enough to treat you as if you were family.

### ⭐⭐⭐⭐⭐ Powerful, portable and easy to use for everyday use in my vehicle and car camping.
*by A***M on December 29, 2019*

I've been a car camper most of my life. And, those adventures have usually taken me and friends off road so there's no convenient electricity to power all our devices. My first solution was to install a Marine Battery in the diamond plate tool box mounted on a cargo carrier inserted in the trailer hitch. This battery was recharged through wiring to the alternator. Worked beautifully, supplied all the power I needed, but I couldn't take it with me on the trail. Needing to upgrade my vehicle recently, I decided to see what was available for 'portable' power, for those trips away from my vehicle rather than install the Marine Battery again. It didn't take me long to discover the plethora of choices available in portable batteries made for all of us who enjoy the outdoors or need extra power on the patio while we're BBQing. I studied for some time as there were many features of these new battery packs that one must consider for their particular needs. I wanted a unit with the greatest capacity I could find that also could be recharged through some kind of solar system, as our group is usually 2-6 people, all with iPhones, iPads and cameras. The other purpose I had for the battery was to power a small 12V fan inside my vehicle to keep my doggies cool during the warmer weather. (Yes, the windows are also open). After reading lots of reviews, I chose the Jackery Explorer 500 and will be adding the companion Portable Solar System for next summer's hikes. So far the Explorer 500 has more than surpassed our hopes of a well performing and adequate power source. I've been using it with the grand kids devices on short trips and for the doggie fan and it has been excellent. We've taken it to our primitive cabin, which has no electricity yet, but has our solar panels installed, and the Explorer 500 took care of our device needs all weekend. We are extremely delighted with Jackery's Explorer 500 and feel we have yet to know it's true capacity! If you need a lot of power then the Jackery Explorer 500 is the Model to choose. If not, Jackery has two smaller capacity units that are sure to please. I understand that an Explorer 300 is coming out in March as well! Rugged, durable, great capacity and performance, reasonably priced, super customer service! What more could you ask for??? Enjoy Jackery! JANUARY 2020 UPDATE: After purchasing this terrific Power Station from Jackery, I received a very personalized email from them asking how I was enjoying the unit and was there any questions they could answer. As you can see from my initial review, I've been extremely happy, even impressed with the easy of use and functionality of this unit. Knowing that I was a very satisfied customer, they asked if I'd be kind enough to write a detailed review. Within hours after my submission, I received a surprise email from the Jackery Team, thanking me for my honest review and was rewarded (which I had no idea was coming my way), with two unbelievable gifts: A Jackery Bar 6000mAh portable charger and A Jackery Giant+ 12000mAh portable charger!!! Pics are coming. Folks, Most sellers send us prewritten but sincere 'thank yous' for our purchases, nicely printed discount cards for our next purchase or, if we're lucky, perhaps a small physical token of appreciation. As a previous business owner myself, I can see that the Jackery Team have done their customer relations and marketing homework very well. To receive such high quality gifts as a bonus to my purchase is unprecedented! I honestly don't see how you can go wrong with Jackery's outstanding products and top notch customer service. Do yourself a BIG Favor and give them serious consideration if your in the market for these kinds of products!

### ⭐⭐⭐⭐⭐ Now that's what I'm talking about
*by R***3 on January 23, 2020*

Update 3/3/2020: This unit was not a free test product. I paid for this, and here is my honest opinion. Jackery sent me a replacement unit to replace a defective unit. I have built my own testing equipment to check on voltages, wattage and test capacities. This new unit performs just like I expected it to. The Jackery 500 has a regulated 12v DC output. That is very important, and the main reason for selecting the Jackery. When it arrived, I charged it fully, and then connected it to my DC powered fridge/freezer. My tester immediately showed that the 12v DC output is working on this unit. Under load, the Jackery is maintaining the 12v output even after 15 hours of powering the fridge/freezer. Which, by the way, the Jackery still had over 50% capacity, and my fridge/freezer did not error out once. I checked the AC output at over 280W load for 6 minutes with no problem. The USB ports worked fine as well. That is quality and reliability. I shut it down, and then took it to my garage to test the solar charging, It was connected to two 50W panels and the input varied, but I was able to see a 62W input at one point. I did not observer the input all day, however the unit fully charged by 5 PM when I checked on it. So, a little over 8 hours and it charged fully from around a 57% starting point. This is a great unit that performs like I expected it to. It is a great value for the price, and it beats out the competition in the same power class with its regulated 12v DC output. This now gets 5 stars form me. I will continue to test the unit for capacity and efficiency, and I don't expect to be disappointed. Update 2/20/20: I finally received an email from Jackery today. After two months of trying to get a defective unit replaced that has a DC output voltage problem. The DC regulated output did not work, and voltage constantly dropped during use causing failures and errors. This defect caused endless issues with DC devices that rely on a constant 12V. The Jackery has a regulated 12V DC output, and that is one of the reasons for purchasing it. The Jackery 500 is one of only a few power stations of this size and capacity, to my knowledge, having this feature. It is very important and shows quality in design and manufacture. Thank you to Jackery for finally reaching out to me, and now trying to resolve the issue. I am raising my rating to 4 stars. This is my last update, as this has gone on too long for me. Update 2/3/20: I did get a reply from Jackery. They did not address my issue at all, only to tell me that the 12V output was regulated. A two sentence reply. I had written them a detailed email with my issue, and they blew me off. So I now have to take other measures. Please keep in mind that you have been warned. If you have issues, you are out of luck and lots of money. Update 2/1/20 2 stars: Absolutely no contact from Jackery. Just a tip, these may be great products, but if you have an issue, your left out in the cold. Because this is a battery, there is no returning it. You get stuck with it as there is no customer service from Jackery either. I will just continue to try. If there are no further posts, consider this to be 1 star, you can imagine why. If by any luck Jackery contacts me, I will update. As of now, Jackery is dead for me. Update 1/24/20 3 stars: I finally got a call from Jackery. It wasn't support, as I guess they are all out of town. So I expressed my issue, and it is supposed to be handed off to someone who can help me. By the way, we did a reset, but my issue still persists. They will contact me at a later time. Let's hope! Meanwhile, I still have a paper weight. Original review 2 stars: I have been having issues with my Jackery 500 that is only 3 weeks old, and have attempted to contact them multiple times with no response at all. There is a telephone number that gets you absolutely nowhere, email that goes unanswered, and a website that is sparse in information. By the way, Jackery offers a 30 return policy on their products, but not if you order on Amazon. They only honor the free 30 day returns on their products bought directly from their website. So Amazon customers are treated differently. Jackery seems not to care about their Amazon customers, and obviously make it too difficult for customers to claim warranty issues. I warn all that want to purchase from Jackery, to reconsider. If you have any issues, and purchase Jackery products from Amazon, you have nowhere to turn for issues. Now I am stuck with a Jackery paper weight.

## Frequently Bought Together

- Jackery Portable Power Station Explorer 500, 518Wh Outdoor Solar Generator Mobile Lithium Battery Pack with 110V/500W AC Outlet for Home Use, Emergency Backup,Road Trip Camping (Solar Panel Optional)
- ZOUPW 100W Portable Solar Panel,Camping Essentials,100 watt 20V Foldable Solar Charger for Power Station,QC3.0 USB-A &Type-C Output,23.5% High Efficiency IP67 Waterproof for Camping RV Blackout
- Jackery Explorer 1000 v2 Portable Power Station,1070Wh LiFePO4 Battery,1500W AC/100W USB-C Output, 1 Hr Fast Charge, Solar Generator for Camping,Emergency, RV, Off-Grid Living(Solar Panel Optional)

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*Store origin: NZ*
*Last updated: 2026-06-02*