Bissell Featherweight Cordless XRT 14.4V Stick Vacuum, 3079

FANTASTIC VACUUM CLEANER!EASY TO USE. GETS IN ALL THE TIGHT SPOTS. THE SUCTION IS AMAZING...IF I GET CLOSE TO A CRUMB IT GOES IN WITHOUT HESITATION. I MAINLY BOUGHT THIS BECAUSE MY TWO RUGS REQUIRE NO BEATER BAR OR IT CAN RUIN THE RUG. I LOVE THE OPTION TO TURN OFF THE BEATER BAR FOR THIS REASON. THE PRICE WAS VERY GOOD. ALSO LOVE THE OPTION TO TAKE OFF THE SMALL VACUUM TO USE ON RUGS IN CAR AND OTHER HARD TO GET TO TINY AREAS. I CALLED AMAZON CUSTOMER SERVICE TO ASK ABOUT REMOVING THE DIRT CUP. IT WAS NOT EASY FOR ME DUE TO ARTHRITIS IN MY HANDS BUT I GOT IT FIGURED OUT. I ALSO WATCHED SOME YOUTUBE VIDEOS WHICH WERE HELPFUL. SO FAR THIS IS REALLY GOOD. I WAS TOLD NOT TO KEEP IT PLUGGED IN CHARGING WHILE NO INTENDING TO USE BECAUSE IT COULD RUIN THE MOTOR. SO I UNPLUGGED IT AFTER IT WAS FULLY CHARGED AND THE NEXT DAY THERE WAS STILL PLENTY OF JUICE IN IT TO DO THE ENTIRE LIVING AREA. I ALSO LIKE THE LIGHTNESS OF THIS AND YOU CAN PICK IT UP AND MOVE IT AROUND EASILY. ALL AROUND IT IS THE PERFECT FIT FOR MY NEEDS.

This vacuum cleaner is powerful! It picks up dog hair extremely well! It does not weigh much. It's easy to maneuver and easy to empty out the bin and clean the filter. I love that it is rechargeable because you DON'T have to worry about not reaching other rooms. The price was not bad either!!

We actually like this vacuum a lot. Now, it’s mostly used on tile floors and a couple little accent rugs. Very easy and maneuverable. It’s gets debris close to the front edge.Unfortunately it just died at 22 months. It will run ok without roller brush but when that turns on it shuts down in seconds ( it’s not hair in wheels or charging issue). If it cost say $59 like some others I would probably buy another one. But $159….I think it should last at least 3 years or more. It’s a shame- much easier to use than pluggable units, and changing outlets 3 times while vacuuming the house.

I order a ton of things from Amazon and this is my #1 favorite purchase! I have had this workhorse cordless vacuum for 2 1/2 years now with no issues. I love everything about it. My house is about 90% laminate flooring and 3 area rugs and I use it for both. The suction is excellent, it is lightweight, it has a swivel head and I love the detachable handheld vacuum feature for quick pick ups. Of course the battery does not last forever. My house is 1700 SF so I can get through 75% of it on one charge. No big deal, I just plug it in to recharge and do the rest later that day or the next. There are some negative reviews on here that the vacuum suddenly just stops working even when it's charged. I called Bissell customer service when that happened to me and they explained how to remove the roller and clean the areas on each side where it connects. Voila! Problem solved. So glad I didn't buy a new one! 😳 This only needs to be done once in a while. I have a dog that sheds a lot, and so do I, so I use the vacuum almost daily. It's the best vacuum I have owned!!!

We purchased this vacuum on July 3, 2021. We chose this one because of the reviews, the light weight aspect, the features, and because it was cordless. We also bought into the "helping animals" marketing. On August 31, 2022 it did not turn on. We have maintained the equipment, changed filters, etc as the user manual directed. We have engineered hard wood (vinyl plank) throughout our home. We called the product support line provided by Amazon today, September 10, 2022.First representative- Gathered our information, did some trouble shooting, informed us we were out of guarantee (waranty) and that the best he could do was 20% off a new unit. We would have to pay shipping and there was no option for extended protection. The unit would take 1- 2 weeks to arrive at our home. Total cost would be around $120. We asked him to tell us why we should buy another Bissell if it was going to die right after the warranty period. He just kept reiterating that because we were outside the warranty, he could offer 20% off a new unit. We asked to be transferred to sales based on the assumption that a sales person might be better versed in reliability and if this was a frequent problem. He was pleasant enough, just very script focused. Duration of this call segment: 5- 10 minutes.Second representative- Asks for all our information AGAIN and is unable to understand us even when we spelled things out such as "E as in Echo". Getting our address correct took over 5 minutes. We explain that our vacuum died, we had already done troubleshooting, the other rep offered us 20% off a new unit, but that we wanted to know why we should purchase a Bissell product again if it was just going to die right outside warranty. He started looking up other products. He suggested a corded vacuum that was suitable for carpet and also $400! We specified that we were not looking for other products and definitely not spending $400 on a vacuum that wouldn't work for us. He responded "But that has a 2 year guarantee". He then wasted 10 more minutes of our lives reexplaining that our unit was out of warranty (we know) and if we want that one he can offer 20% off (we know) and that we also have to pay for shipping. We asked for a supervisor. Duration of this call segment: 25- 30 mins.Supervisor- We had to wait on hold roughly 5 minutes, so not bad at all for a weekend. The supervisor answers and sounds pissed off. "Who am I speaking to? What is it you want?" They have a non American accent, so we chalk it up to differences in grammar, not rudeness. We were wrong. We very briefly explain the issue. "Our vacuum is just out of warranty and died. We're being offered 20% off a new unit, but we're not sure we want to spend over $100 on a vacuum just to do it again in a year. Is this a common problem? Do your vacuums just make it through the warranty period and then die?" We could hear a small dog loosing it's yappy mind and a young (toddler?) aged child sing shrieking in the background. It was loud enough she was difficult to hear. We missed the first sentence or so and were able to hear "... Warranty was 2 years and expired in March (both these things are untrue) so 20% is a gift!" "No, it was a 1 year warranty and expired in July. Are you looking at the right customer?" *she starts yelling angrily*"I know what I'm doing and you waited 4 months to call. Your warranty expired in March! What do you want?!?" "So we're going to go ahead and take our money to a different company, thanks." We hung up. Duration of this call segment: 5- 10 minutes real time, 6 hours yelling, yapping, shriek singing time.We went to look up the corporate address to send a letter and found 4 on Google. We called the customer service line again.I gave my name and said I just wanted to corporate mailing address. Nothing complicated, just the address. She asked to place me on hold, but forgot to mute or actually place me on hold. I could hear her typing furiously for about 5 minutes. She came back and asked "Why you want the address?" "I would like to send them a letter. I have 4 address in different locations and I wanted to make sure I sent it to the correct one. Or sometimes companies have post office boxes or something they prefer customers use." "Well what addresses do you have?" "You... I.... You can't just give me the mailing address?" "No. What addresses do you have?" At this point I got suspicious and said "I have one in South Korea, one in Chicago, and two in Michigan." "Grand Rapids is right." "I have two though, one is 2345 Walker (true) and the other is 1200 Walker (false). Which is correct?" "They both work. Grand Rapids." "Wow... Thanks I guess." and hung up. So customer service can't even get an address right.Overall it was a fantastic vacuum, until it wasn't. Get the extended protection or probably plan on shelling out $100- 200 a year to replace it when it dies a month or two out of warranty. I would not this for anyone on a fixed income as it just adds to your expenses.TL/DR: Works great until the warranty is up. Then doesn't and customer service is useless. Get the extra protection or pay every year.

This is a superb cordless. The quantity of fine particles in the dust catch is superior to other machines I tried. This is my second identical purchase, only because a power surge fried the last one. Now I am using a surge protector for future power outages. I tried 2 other vacuums before reordering this one. It's lightweight, easy to maneuver with swivel head, and the run time is plenty for my needs. A very affordable product that really gets deep down dirt in my deep pile inch wool rug, short pile area rugs and bare floors. I would suggest that a light would be a a huge bonus, but not a dealbreaker for most. Highly Recommend!