---
product_id: 253820661
title: "WILEY The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the \"Nordstrom\" of Your Industry Paperback – Big Book, 27 March 2012"
brand: "robert spectorpatrick d. mccarthy"
price: "$128"
currency: NZD
in_stock: true
reviews_count: 5
url: https://www.desertcart.nz/products/253820661-wiley-the-nordstrom-way-to-customer-service-excellence-the-handbook
store_origin: NZ
region: New Zealand
---

# WILEY The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry Paperback – Big Book, 27 March 2012

**Brand:** robert spectorpatrick d. mccarthy
**Price:** $128
**Availability:** ✅ In Stock

## Quick Answers

- **What is this?** WILEY The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry Paperback – Big Book, 27 March 2012 by robert spectorpatrick d. mccarthy
- **How much does it cost?** $128 with free shipping
- **Is it available?** Yes, in stock and ready to ship
- **Where can I buy it?** [www.desertcart.nz](https://www.desertcart.nz/products/253820661-wiley-the-nordstrom-way-to-customer-service-excellence-the-handbook)

## Best For

- robert spectorpatrick d. mccarthy enthusiasts

## Why This Product

- Trusted robert spectorpatrick d. mccarthy brand quality
- Free international shipping included
- Worldwide delivery with tracking
- 15-day hassle-free returns

## Description

Full description not available

## Technical Specifications

| Specification | Value |
|---------------|-------|
| Best Sellers Rank | #543,491 in Books ( See Top 100 in Books ) #123 in Retailing Industry (Books) #148 in Service Industry (Books) #343 in Customer Relations (Books) |
| Customer Reviews | 4.2 4.2 out of 5 stars (141) |
| Dimensions  | 7.38 x 0.55 x 9.25 inches |
| Edition  | 2nd |
| ISBN-10  | 1118076672 |
| ISBN-13  | 978-1118076675 |
| Item Weight  | 12.8 ounces |
| Language  | English |
| Print length  | 240 pages |
| Publication date  | March 5, 2012 |
| Publisher  | Wiley |

## Images

![WILEY The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry Paperback – Big Book, 27 March 2012 - Image 1](https://m.media-amazon.com/images/I/81w56NwKeXL.jpg)

## Customer Reviews

### ⭐⭐⭐⭐⭐ 







  
  
    Cornerstone to Customer Service
  

*by T***N on Reviewed in the United States on 11 February 2020*

The Nordstrom is one of 5 books that I turn to when I think of customer service.  So when I have an opportunity to present a colleague with a book that inspired me in the world of Customer Service, I look to this book.  Love it

### ⭐⭐⭐⭐⭐ 







  
  
    Informative
  

*by S***H on Reviewed in Canada on 28 March 2014*

I was putting together a speech on Nordstrom for my class assignment and this book gave me the bulk of my information and I learned a lot about the company.  What a great story and I really admire how they run their business.

### ⭐⭐⭐⭐ 







  
  
    Good Read !
  

*by A***R on Reviewed in Canada on 5 September 2016*

Easy read, some great advice for anyone to incorporate. Good Information ~

## Frequently Bought Together

- The Nordstrom Way: Second Edition
- The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture
- The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization

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---

*Product available on Desertcart New Zealand*
*Store origin: NZ*
*Last updated: 2026-02-22*