Brabantia Touch Bin, 60 L Matt Black With Brilliant Steel Lid, 402548

I bought this bin in September 2018 . I paid such a ridiculous amount for a bin because it stated it had a 10 year guarantee. Also, Brabantia is a 'quality' brand - right?I'm now thinking it's not.A mere 3 years in and the base of the bin has parted company with the rest of the bin and will not go back together (the base of the rim is rusty and mis-shapen). That'll be okay I thought, it's still under warranty. Pictures sent, questions asked then nothing.......email tumbleweed. I'm now sending them emails asking for the courtesy of a response. I really resent having to chase companies asking them to take ownership of their issues. Not really the kind of CS I expect tbh.In addition, it's a nightmare to keep clean and I would 100% not buy it again if I had the choice.UPDATE:After advising CS (there's a misleading description too!) I wanted to escalate my query to a complaint and then pushing some more, I have now been told I am not covered under the warranty and it is wear and tear?! You can't make this stuff up!So it looks like I'll have to go down the small claims route.So, be warned people. Your '10 year warranty' is pretty much useless imho and I will never touch Brabantia again with a proverbial barge pole.

The door opening action is delightful, a short and gentle touch leads to a satisfying click, the quick but not aggressive withdrawal of the hand frees the lid to raise gracefully, but importantly not slowly. This mechanism reveals a opening with a wide aperture, easily capable of accepting even the largest microwave meal trays without touching the sides.Whilst the bin works well with the normal supermarket black sacks, having purchased a bin of such quality, you'll no longer be wanting to use those. The custom Brabantia bin bags, complete with their chuckle inducing "Das Binliner" joke and high quality ties, fit the bin perfectly and clearly demonstrate to any on looking neighbour, passerby or sedentary vagrant that you are a person of keen intellect and class.

I'm very pleased by the Brabantia after sales service. I bought a bin in August 2015 and the lid mechanism broke recently. Gillian in customer service was unfailingly helpful and gave the impression that the company culture was one of seeking to assist the customer rather than find a way to wriggle out of a 10 year guarantee. We assessed the fault (not assisted by my techy incompetence at uploading pictures!) resolved the issue and I received the correct spare part in the post soon after. So; pleased with the product, delighted by being treated well and feel vindicated and satisfied in spending so much in the first place.

Honestly, best bin I’ve ever bought. My fiancé would complain heavily about the shape of our last bin as he could never get the bag out without it ripping, so when that bin broke I decided to purchase this one. My fiancé prevented me from buying this one in the past as too expensive he said.....of course he really likes it! No problem getting a bin bag out after it’s full. The best thing I love, NO FINGER PRINTS!!! It looks pristine all the time! Never thought I’d love a bin so much nor did I think I would mention it so much as I do on how good it is. I bought this bin over a year ago and still looks as good as new. I highly recommend. It’s an excellent quality bin.

After spending a good amount of time reading the reviews of this bin and some competitors (mainly by simplehuman) I decided to take the plunge and buy it. This cost over four times the amount of my previous kitchen bin, but the glowing reviews and the good experience I've had with other Brabantia products convinced me.Having now used the bin, I wanted to add my voice to say that it is worth every penny. It looks great, no smudgy fingerprints and a nice, easy open lid. However, the real benefit is how well it works. Yes, I know it's just a bin, but the extra wide opening makes a huge difference when scraping plates etc. The additional capacity means I'm not emptying it every couple of days, and when I do, no desperately trying to squeeze the bag out without it splitting (you know, the dance where you hold the bin between your knees, and slide your fingers down the side of the bag to try and coax it out!). The liner just lifts out.I was a bit worried it would look huge, but it doesn't - definitely a bit larger than our previous bin, but not massively so.I paid full whack for this, which seems an inordinate amount of money for a kitchen bin, but I am sure it was worth every penny and am confident it will last many years.