Floor ONE S7 PRO Cordless Wet Dry Vacuum Cleaner, Smart Floor Cleaner Mop for Hard Floors, Long Run Time, Dual-Sided Edge Cleaning, Self-Cleaning, Centrifugal Drying Process

This is a great machine that makes my wood floors look fabulous. With 2 geriatric dogs that have accidents, this machine restores my floors. It is top of the line and I am glad I opted to spend more for this as it is self propelled and easy to work with. It comes with an extra roller and filter and the run time is extraordinary. I have also purchased a Tineco cordless vac too. Their products are well designed and work great. Their less expensive models work well too so you can’t go wrong with any model you buy. Their cleaning fluid only requires a capful and lasts a long time. They have sales too so I bought a large bottle of cleaning fluid since I clean the floors regularly. To think I used to get on my hands and knees to clean my floor, this machine has saved my knees.

First, I rarely post reviews of any product, but the lack of information on Tineco's site and Amazon prompted me to do so. Like many, I purchased an S7 Pro, which arrived in a BROWN box. The shipper box label did reference the S7 Pro as the description; I wasn't concerned as I understand some companies pack their Products in a Shipper box or Retail Box (the White Box) that many referenced in other comments. Retail boxes are usually for brick-and-mortar stores so the consumer can view product features when they compare the products in the store. Retail boxes are often not sturdy enough to ship independently and must be shipped inside another box to hold up during transport. Now that we have the Box out of the way, I, too, was concerned that the model I received did not have "ULTRA" mode. When you download the manual online for the S7 Pro, it lists "Ultra" Mode instead of "Custom." The manual I received only described the "S7 Series". The model number listed for the S7 Pro is FW200300US, but the model number on the box I got is FW221100US. I assumed I needed to download the Tineco App to unlock the "Ultra" Mode, so I logged in and paired my device, but the Device Name was "Floor One S7." Again, I did not see "Pro." Looking at the website, I did not find a model number until I looked at the rollers, which have version 1 and version 2. The roller I have looks like Version 1, but it says it's for "Tineco FLOOR ONE S7 PRO/S5/S5 PRO 2 Replacement Brush Roller," but the radio button name is "S5/S5 Pro," and the other radio button is "S7 Pro (FW200300US)" which was not the model I got. If you click next to the comment for "For Tineco FLOOR ONE S6/S7 Pro（SKU FW200300US) Smart Vacuum Cleaners," the answer you get is "Specially designed for Tineco Floor One S7 Pro (order before July 10, 2024)." I admit I still don't know which one I need to order, and it's unclear which is which, but that is Future Me's problem. At this point, I was pretty sure I got the wrong device. Like the other reviews, I got an S7 and not an S7 Pro, even though a base S7 is not listed on their site. So, after reaching out to Tineco's support team for the last few days, they were very responsive and quick to address everything I noticed and the comments. They confirmed, based on the Model and Serial number I gave them, that it was, in fact, an S7 PRO. They stated that the FW200300US has been discontinued, which explains the 2 different roller versions and the comment about "Ordered before July 10, 2024." The comment from the Tineco Support Team: We received feedback from our support team. Please note that this machine is an improved Floor One S7 Pro version. The old version has been discontinued. Based on the feedback from some user groups about the complicated operation of the machine, we simplified the design of the handle and display, and removed the Ultra mode; Tineco is committed to providing easy-to-use machines for all user groups. In addition, the new version of S7 Pro uses soft-pack batteries for the first time in the cleaning appliances industry, which improves the battery life and reliability. The roller brush motor has been improved and can rotate in both directions, which can keep the roller brush fluffy and more durable; Regarding the dirt water tank, it has also been completely upgraded. The new filter device can effectively separate solids and liquids, making it more convenient to clean and maintain after daily use. The graphite pole piece that will not rust can be used to detect the water level, which significantly reduces the failure rate of sensor false alarms. Please don't worry, the machine you received is the correct model according to the serial number, pictures and details you provided. Sorry for the long review, but I thought it was important to understand that I went through all the questions and concerns many of you may have when receiving the device. All in all, I have been using the device for a month, and I love it. I can clean my main floor and part of my basement before the battery dies, about 2,000-3,000 Sqft. I may need to refill the water twice, as there is still some in there from the last clean, and empty the dirt water twice. Tineco Q&A does note that if you don't use the Tineco solution, it could use more water and require more frequent refills and dumping because of the bubbles. So far, it's been a great purchase; I have been eying it for about 6 months, and glad I finally pulled the trigger.

If I could give this product 0 Stars I would! I recommend you DO NOT BUY!! Planned obsolescence must be this company’s motto and I feel scammed. I was very impressed with the product when I first bought it. It was the top of the line at the time I paid over $800! I’m not rich but what the hell I splurged to make our lives easier and cut our cleaning time in half by not having to vacuum before mopping. The floor cleaner worked well and we were happy with it. It cleans close to the wall and the charge was (usually) just long enough to complete my whole downstairs area. It left my floors with a nice clean shine (much better than my steam mop or my Bissel Crosswave which I used before the Tineco). Although I do believe the manual scrubbing with a steam mop cleans deeper but doesn’t leave the floors with a nice even shine. Weeks after the 2 year warranty expires the machine just stops charging. I contacted the company who looked up my purchase info and assured me I was under warranty and told me they would send an email for return/repair and to follow the instructions. The email instructions requested the purchase info which I provided again with a promised follow up email. The next email I received was that machine was no longer under warranty, however a 1 time courtesy would be extended for repair and a shipping label was sent with VERY specific packing instructions and box dimensions. I was told it would take 7-10 days from when they recorded the machine to fix and return it. At this point I was actually impressed with their customer service. At least they were willing to fix it. Unfortunately I waited 2 weeks and heard nothing. I contacted the company via email and was told that unfortunately my machine could not be repaired and was sent for recycle. As a token of their appreciation I was offered a 5% discount on a new machine. WHAT!!! WTH?!?! $800+ for 2 years and 3 weeks of time before it crapped out. If you think whatever you are paying is worth it only lasting 2 years…go for it. Other minor issues while using - says there’s a dirty water tank when it’s not even 1/4 full..but only does this sometimes and it won’t let you keep cleaning until it’s empty -it changed languages and was annoying to get back to English -need to fill the water tank about 3-4 times to finish the floors and about 8 times of emptying the dirty water tank

This company had delays in delivery and the expensive tineco started foaming and I asked for maintenance and they did not reply. Then I asked for a refund and it was denied. Do not order from thei company.

Es una máquina excelente, facilita increíblemente la limpieza del piso, ya sea madera, laminado o cerámico. Ampliamente recomendado!

Es una gran compra, funciona de maravilla.

Me duro 6 meses (usandola 3 a 4 veces por semana) la base esta mal diseñada!!!. En uso diario el peso le gana y se va rompiendo de la parte media a la parte donde esta el rodillo. El día de hoy esta inservible, literal solo la detiene un cable del rodillo, no la he tirado por que si no no hay forma de cargar para la parte de la aspiradora. Comprala si la vas a usar poco, por que la verdad limpia muy bien, pero si esta mal diseñada, estan mejores las de menor rango de esta marca, tengo una de hace 2 años de las básicas que funciona bastante bien.... De la parte de la aspiradora, esta bien, no es una maravilla pero funciona. Pero para nada vale el precio 😭

Funciona excelente