Cuzen Matcha Maker Starter Kit, an Innovative At-home Machine that Produces Freshly Ground from Organic Shade-grown Japanese Tea Leaves (White)

I recently purchased the Cuzen Matcha system, and I am beyond impressed with the quality of the matcha and the overall experience. This is hands down the best matcha I have ever tasted. The Cuzen Matcha system makes it incredibly easy to prepare the matcha, and the result is a smooth and creamy cup of tea that is truly unbeatable. But what really sets Cuzen Matcha apart is its phenomenal customer service. From the moment I placed my order, the Cuzen Matcha team was responsive, helpful, and went above and beyond to ensure that I was happy with my purchase. They even followed up after my order arrived to ensure everything was working correctly and that I was satisfied with my matcha. Overall, I highly recommend Cuzen Matcha to anyone serious about their matcha. Not only is the matcha itself outstanding, but the customer service is truly exceptional. Thank you, Cuzen Matcha, for providing such an excellent product and experience!

Really easy to use. Enjoy making my own matcha latte

There’s nothing I typically love more that beautifully executed works of technology. I was so excited to get this as I had been wanting it for awhile and finally caved. Soon after receiving it truly felt lackluster. Matcha is fine but that’s about it, sometimes clumpy but not the end of the world. I wasn’t truly disappointed until I had a run in with their subscription service online. After months of receiving updates via email and having a subscription account I tried to cancel and order and I couldn’t log in or even troubleshoot via “forgot password”. After contacting the service (which granted was a quick response) they sent me an activation email and said “ We have checked your account setup and the fact that we can send an account invite means the activation was not completed when you created your account.”. Since I had been receiving emails about my account points for months and was never sent an email to fully activate my account I’m not sure how one would ever “fully activate” their account without contacting them via email first. Machines with a more luxe branding need friendly usable user interfaces, websites and customer service. Especially if users are subject to be lifelong customers via tea leaves exclusive to their brand. I will be selling my machine on Facebook marketplace to not have to deal with their subscription service again.

Updated review. Follow instructions carefully on how to rebuild the mill. Then, this machine will make your life a lot easier. A+! I’d give it a five, If it ever worked. 1/2 the time the magnetic mixer fails. The other half, the mill fails. I’d say at this price, this should be a simple machine. It isn’t. It will give you more headaches than happiness. Better off buying barista type ground matcha with no additives. So, we definitely disappointed in our purchase. And i don’t suggest

Wife loves the matcha maker, only real downside is that you cannot find leaves anywhere except on their site