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Customer Service in Tourism and Hospitality

Customer Service in Tourism and Hospitality

Name: Customer Service in Tourism and Hospitality
Brand: Goodfellow Publishers Limited
SKU: 54639705
Price: 166.39 NZD
Availability: InStock

Product ID: 54639705

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Description

Customer Service in Tourism and Hospitality Provides the 'whys' and 'hows'of customer service. Easy to read, very current, and full of references to all the latest research. Chapters cover financial and behavioural consequences of customer service, consumer trends, developing and maintaining a service culture, managing service encounters, CRM and much more. Full description

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