Item arrived today, its faulty and will not power on. What can i do?

Dear customer, Thank you for asking. As for the issue you mentioned, we sincerely apologize for any inconvenience caused. Please follow these steps to troubleshoot the issue: 1.After plugging in, please check whether the power indicator light indicate red color; 2.Please check whether the power indicator light will change from Red color to Green color after you press the "Power" button; 3.Then press "Fan/Water" button and"Vegetables" button or "Flower/Fruits" button. You could observe whether the light panel is on and whether the pump and the fan can work. Normally speaking, the pump and fan work in this cycle: 30 minutes on and then 30 minutes off. If the light, the fan and the water pump can't still work, please note you can send your purchase order number and contact Amazon, or the iDOO customer service support and we can offer you a further solution. Please feel free to contact us if you have any further questions: - Message us through Amazon buyer-seller messaging services Have a great day. Best regards, Customer Service Agent

What are the guarantee details on this item

Dear customer, Thank you for asking. Rest assured, our products come with a one-year limited manufacturer warranty from the date of delivery and lifetime technical support. If you have a product-related problem, we can offer a replacement or refund accordingly for you within 1 year. If you have a product using consult problem, then please feel free to contact us whenever you need. Please feel free to contact us if you have any further questions: - Message us through Amazon buyer-seller messaging services Have a great day. Best regards, Customer Service Agent

What’s the volte and plug ?

Dear customer, Thank you for asking. As for 12 pods: Power Adapter: 100V-240V 50/60HZ The plug:UK standard plug Please feel free to contact us if you have any further questions: - Message us through Amazon buyer-seller messaging services Have a great day. Best regards, Customer Service Agent

Can you recommend the food for the water tray

Dear customer, Thank you for asking. Please note when you purchase the 12 Pods Indoor LED Hydroponic System, which will come with the nutrient plant food A&B. 1-liter water needs to add into 5ml A solution and 5ml B solution. For best results, top off the water level in your garden regularly. Add 20ml of the A solution and 20ml of the B solution into the water tank. Please feel free to contact us if you have any further questions: - Message us through Amazon buyer-seller messaging services Have a great day. Best regards, Customer Service Agent

Product Dimensions	35 x 30.7 x 22.5 cm; 1.8 kg
Part number	ID-IG301
Item display weight	1.8 Kilograms
Material type	Plastic
Capacity	4 litres
Manufacturer	iDOO
Item model number	EU-ID-IG301-B
ASIN	B08DLMRKHM

iDOO 12Pods Hydroponics Growing System, Indoor Herb Garden with LED Grow Light, Built-in Fan, Automatic Timer, Smart Garden Germination Kit, Adjustable Height Up to 11.3" for Home, Office

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