Royalbaby Freestyle Kids Bike 2 Hand Brakes 12 14 16 18 20 Inch Children's Bicycle for Boys Girls Age 3-12 Years

First, we ordered a "like new" 12 inch white bike from Amazon resale, but it arrived with the metal all scratched up and missing parts. The bike itself seemed like it would have been nice otherwise, but we had to return it and try again. After that, we decided to buy a new option instead and went with the 12" black bike, which was on sale at the time. When we got it, there was a note saying we had received an "upgrade despite it being in stock", which is basically their way of saying they didn't send me the bike I had ordered and wanted. The handlebars had a plastic piece in the center, where the original only had metal. And the seat was the black version that had less space between the seat and the plastic piece behind it (allowing for an even smaller area on an already small seat). The back of the seat had the rocket blaster looking water bottle (which is awkwardly shaped and has two lids that screw on) attached rather than the holder being separate and sized for a regular water bottle. Sadly, if you wanted to simply remove the rocket water bottle, the plastic back of the seat has openings that seem flimsy and like they would accumulate dust/water. Additionally, one of the brake lines was bright orange rather than black. All in all, a disappointment, but after having ordered multiple like new options which all arrived either missing parts or with the metal all scratched up, we weren't too hopeful about being able to reorder it and actually receive the correct one if they swapped this one out without permission. It does have the wider than standard wheels which is a nice feature for new riders and is overall a nice bike, which is why we kept trying. For the price though, you would think they would send you the bike you ordered rather than assuming you would be fine with a different version.

We purchased this bike for our son who just learned to ride a bike this summer. We decided on the Freestyle 5 because of the front and back hand brakes versus the pedal brakes most kids bikes offer. He has an older brother who has a mountain bike that changes gears and can pedal backwards. This was a good compromise to getting him a bike that fit him without needing the different gears at his age. About 2 months into riding his bike the chain started falling off every single time he rode it. I tried everything I could think of and even things YouTube suggested with getting the tension correct. It didn’t change anything, the chain kept coming off. It really seemed like the bearings had dirt or sand in them and it was in an enclosed casing that I couldn’t access with the tools I have. My son was disappointed, sad, and mad because even if he rode his bike for a few minutes to play with friends he was left behind when his chain would inevitably come off. I decided as a last ditch effort to reach out to RoyalBaby and find out if they had parts I could purchase to get him back on his bike. After a few weeks and several emails back and forth RoyalBaby sent us a whole new bike! I was flabbergasted! We could not be more happy with how the customer service department has helped us with this issue. We are beyond grateful and I don’t want to sound like we are not but I just want to mention we were sent the Freestyle 3 which has a different braking system than that of the Freestyle 5. The 3 has the coasting pedal brakes you push back to stop with and the 5 has the front and back hand brakes. Depending on your child and what they prefer to do when they brake while biking is what bike I would suggest to purchase. They look almost identical besides the way you stop. I would definitely recommend this bike brand and their customer service has been extraordinary! UPDATE- I switched my 4 star to a 5 star review. I had emailed RoyalBaby back thanking them for the bike and politely letting them know it was not the same model and we would do our best with the model they sent us but my son is not use to the pedal coasting brakes so he was having a hard time with it. THEY SENT ANOTHER BIKE IN THE CORRECT MODEL!!! I cannot say more nice things about the customer service of this company! They went above and beyond and we are so grateful for them rectifying a situation that may or may not have been a manufacturer defect! Thank you so much Royalbaby! We will be telling everyone we know about your bikes!!

Excelente producto ! La calidad diseño es perfecto para mis niños , les encanta y el precio muy bueno !! Así se ve después de meses de uso en un estado perfecto !!

I’m so mad that I bought this. I got it for my 3yo daughter who has mastered her little balance bike and wants to learn how to ride with pedals. Set up: Firstly, the set up is NOT easy. You have to watch the videos and if the brakes don’t come set up perfectly already, good luck. It took me an hour to figure out how to adjust the front brakes and I almost stripped one of the nuts using the tool they send you in the process. There are no instructions for where to put the reflectors, one is missing a screw. Fit and weight: my daughter can’t ride it by herself because the seat is too high even in the lowest position (she’s 3.5, we got a 14inch—her brother’s 16in bike from another brand has a lower seat height). It’s also too heavy for her to manage on her own—she can’t even walk it up the driveway by herself. Build: besides the crappy screws and finicky brakes, the seat handle for parents to help kids balance is so lightweight and flimsy compared to the weight of the bike, so it feels like it’s going to snap if the bike tilts. Overall I’m so upset. I wish I would have saved the money and waited for a better bike, even if it cost twice as much as this used. Did not meet my needs at all.

Great bike….BUT….this bike was for my 7 year old grandson. The words baby are written on bike and tires . They show the word freestyle on one side of bike. They should leave it at that and not add the “baby”. Everything else about the bike was great