Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference

I ordered "Hardwiring Excellence" for my MBA program and was delighted to receive a copy in excellent condition, just as I hoped. What made this experience truly special, though, was the handwritten note from Becky, the seller. In 2025, handwritten notes feel almost like a lost art, and Becky's words honestly made my day. It’s rare to see that kind of care and personal touch anymore. Thank you, Becky, for going above and beyond—your kindness and attention to detail didn’t go unnoticed, and I’m sincerely grateful.-Nathan

Should be a general management classic. I gave my last copy away.What made me think that was a good idea. Wait, it was. Healthcare still needs this guy’s message!!!

This is a great introduction to management especially in healthcare settings. It is relative to today's hospital and healthcare settings. There are situations discussed that routinely take place in healthcare but probably are to are prevalent in other settings, although the lesson can be applied to other careers and vocations as well. It's an easy read and is easy to include in group discussions so that you can get your team on the same page and path and work towards improving customer service, efficiency, teamwork and outcomes.

I am a Director in a hospital that uses many of the Studer Group principles. I previously worked with a health sytem that employed the Studer Group to implement Target 100. This is a comprehensive culture change for the health organization whose target is 100 percent patient, physician, and employee satisfaction. I am familiar with the concepts and processes promoted by Mr. Studer. They work.I was given the book at my current facility as part of manager orientation. I read it and thought my team of supervisors could benefit as well; if for nothing more that to know why I focus as I do. The book is great. Mr. Studer takes a component approach to defining the pursuit of excellence. An analagy would be that you can't leave out the transmission when you build a car....all components work together and must be present.I recommend the book as a guide toward excellence. It shows you what is possible when you do the right things. One thing not in the book is the depth of how much you have to do. In reality, however, excellence takes real commitment and real time. If you are looking for step-by-step instructions, you will have to contact the Studer Group. You will be glad you did.

An excellent book and a "must read" for all healthcare leaders and managers. This is the 3rd time that I have used this book with mostly new and/or inexperienced managers and it never fails to jump-start some excellent discussions and stimulating ideas. Just common sense things that if we committed to doing everyday and requiring the same of all team members, the differences in any organization would be astounding. Nothing magical here, just how to give great care, do the most basic things - answer call lights, show respect, round for outcomes, and show appreciation. The dividends those deposits make are enormous. Try it - you have nothing to lose and so much to gain!

Please allow this be my first hardwired Thank You! Thank you Mr Studer for writing an inspiring and positive book. Really, it is a manual for acheiving results, backed up by personal experience and successes. This program approaches customer service and quality through voluntary participation of employees. It is a self-sustaining quality improvement program fueled by politeness, positivity and genuine interpersonal contact regardless of rank.Hardwiring Excellence is complete with actionable instructions that are clear to understand. Soon after finishing this book, I ordered Results That Last.

I am reading this book for a master's course and very glad it was required. I found it very informative as well as soulful.The stories near the end made me cry but I wouldn't change a thing.I recommend this book for anyone working in the healthcare industry to remember why we are all working in the industry.

Quint Studer shares his story of first paving the same cow path of management misfortunes, then paving a path of his own to purpose, worthwhile work, and making a difference. And, he and his organization walk the talk...having just won the Malcolm Baldrige National Quality Award last year. An amazing achievement in an industry entrenched in us vs them thinking. Learn to be a fire starter using Quint's straightforward, repeatable, high-impact activities. The kind of change his methods produce in hospitals can be applied to any business or non-profit.