GE Profile Opal | Countertop Nugget Ice Maker with Side Tank | Portable Ice Machine with Bluetooth Connectivity | Smart Home Kitchen Essentials | Stainless Steel Finish | Up to 24 lbs. of Ice Per Day

Update: Stopped working, I called GE, and they said they would send me a refurbished one, but it will take around six weeks. That was about four weeks ago. Less than a year old, using only RO water, and it has crapped out on me. I really love this ice maker when it is working. Received a refurbished unit as a replacement. It took over 6 weeks to get here though the warranty was not extended at all for the time I was missing an ice maker. I really hate that I like this ice so much as I don't like the ice maker, the warranty, or the customer service.Original review: I have looked at this ice maker for over a year, but the bad reviews held me back. Finally, hubby convinced me to order, and now I can't believe it took so long. I was afraid it wouldn't produce enough ice to be worthwhile, but now I'm wondering what I am going to do with all of it. We have six people in the house at the moment (think Texas in August), and there is more ice than we have used. In fact, in the last two days, I have filled three-gallon ziplock bags with ice that are sitting in the freezer untouched. The ice is amazing. Perfect! Fabulous!This is not a freezer, so the ice will slowly melt and recirculate. The bin has holes in the bottom to let the water drain, so the ice stays fresh and crunchy. We have not turned it off since plugging it in.Cons: The machine is a bit loud. Still, it is in an open kitchen with a couch 6 feet away, and we don't turn it off to watch TV. so it's not horribly loud. The machine is heavy and bulky. You are supposed to drain and clean every week, or so so I am keeping it close to the kitchen sink. We would have preferred to put it in a different location, but that is not practical. It was also too tall to find under our counter. Pay close attention to the measurements if you need to put it on a counter with a cabinet above.Overall I am extremely pleased with the quality of ice, the noise level, and the ease of setup. If my opinion changes, I will update this review.

Super simple to use. My wife and kids LOVE the ice. Is it saving me money by reducing their trips to Sonic? Yeah, probably. Definitely increasing their liquid intake. The unit does run quite a bit and is slightly louder than a decent quality refrigerator. So if you are sensitive to sound, try to find someone that has one to listen to before you take the plunge. But if you like crunchy ice or are an ice chewer and want to keep from destroying your teeth, this is the unit to have. Cleaning isn't difficult; however, the unit is a bit heavy (spec's say 47 lbs) so if one is not able to lug it over to the kitchen sink one can us a container to remove liquid as necessary. I was advised to get the side tank...the one I ordered came with it so no problem; if you are looking at one and the side tank is optional - then absolutely get it! As it is, our tank is getting filled almost once a day (not a big deal but would be a pain without the side tank).We use filtered water - except once - and everyone noticed! Our unfiltered tap water doesn't taste all that good, and the ice therefore follows. Filtered though, it tastes great.

Nugget ice is great, I admit it and my wife really wanted this in the house so I finally broke down and bought her this, but its been a bad experience. I’ve never written a product review, but have been so dissatisfied and frustrated with GE / Opal that I felt I needed to write this to vent and in the hope you can make the best decision about whether its worth the hassles for you.First, I knew there would be some noise, but it was annoying enough we needed to move the ice maker from our bar area (preferred location for access for us) to as far around the corner in our kitchen as possible so as not to have to have the TV cranked to hear it over the din of the ice maker. It pretty much runs all day if you use ice and as it regenerates the melting ice in the bin. OK, I expected some noise going in so we accept that.I also knew it would put out heat, it has to in order to make ice. So it warms the room its in, for us thats the kitchen / living room level of our townhouse. Again, we knew that going in and accepted it. I’m not sure what it costs in electricity to run the unit, then for your A/C to further exhaust that heat from your home. We live in Texas and A/C is nearly a year round thing. My guess is you’re looking at $25 - $50/month in additional electricity cost ... but this is just a guess TBH.Then you have the maintenance ... which is where the real nightmares starts. Ice makers are tricky and hard to maintain. First it’s weekly cleaning the involves 5 drain and refill cycles, plus cleaning all the bin(s) and components. If you hurry through it you can do it in under an hour and its possible to multi task with dinner or whatever, but thats best case. Trust me, its an ongoing pain. Never the less, I performed the cleaning religiously not wanting any “slim in the ice machine”. We only used Brita filtered water in the unit. However, what I learned after the unit crapped out in 4 months was that that doing the “demineralization” (which the manual sort of glosses over) may be more important than they lead you to believe in the owner manual. Also, once i got into problems the Opal maintenance people said one should be using distilled water, not just filtered water ... at that point I’m like wait a second here, where was all this advice when I read through the owners manual? In the end it probably wasn’t mineral buildup that caused the unit to fail anyway. Point is if you want it to last you probably should use distilled water. However, in my case there was little/no evidence of mineral buildup and none of the demineralization fix process helped. As mentioned before - a small ice maker (any ice maker) is hard thing to keep running correctly, there’s a lot that can fail.If that was all you’d never have heard from me, but the real nightmare begins with trying to get warranty repairs. If you’re outside the 1 year warranty, I’d for sure just junk it and move on - I would not waste money trying to repair this type appliance. Our ice maker quit making ice about 4 months after we bought it and I called Opal, but no answer “heavier than normal call volume” ... Please companies, quit hiding behind that using the pandemic as an excuse. Since Opal was unavailable I tried GE appliances which is offered as an alternate route. GE customer service was very polite and helpful ... I thought. The nice GE lady took all my information and asked about whether I wanted a GE person to come out and fix it (2 weeks wait) or whether a quicker available local contractor was ok. I said the contractor would be fine and got an appointment time, contractor’s name and contact info etc and thought i was all set for 3 days later. What the nice GE lady didn’t know about her own system/company was they don’t come fix Opal ice makers like they do other GE appliances, you send it back. So unbeknownst to me they just cancelled my ticket about 18 hours later. I was never notified of this due to email address mix up (an honest mistake of a dot left out of the address), but there was no other effort / method of getting me notice than their email attempt and nobody on GE’s end noticing the email got kicked back. So come Monday the repair guy/company never shows up, so I call back to find out what’s up only to learn the ticket was canceled and I need to open a new ticket with Opal which I did.First thing Opal service does is question about the unit and your maintenance - OK i get it and had all along been offering to try any recommended fixes that had. However, the Opal guy came off as condescending like it was my fault their POS failed. We got through that call and then they send you a series of email asking to to do various things; prove your ownership and purchase date, unit ID and finally a multi part troubleshooting which is mostly about masking sure the unit isn’t “mineralized up”. Frankly the web site they have you use, Onpoint, sucks and they don’t even trust it. Best they have I guess. You can’t even register your own unit for instance, they have to do it. Anyway, after working through all the suggested fixes in their email, and re-trying unit to no avail, they will replace your unit. Unfortunately, I had more delays in this process. They won’t resend a new (reconditioned) unit until you check all the boxes, including paying them another $300 which they supposedly will return once you return the old unit. I tried several times over a two week + period to initiate the replacement process to no avail, and each time after a week or so had to call again only to find out it was still pending things on my end. Of course there is no follow-up from Opal or GE to say the process is stuck, its all on you to fight through the process.So as we sit today I’m super frustrated and still wondering when I’ll receive a replacement and how that will go. I’m sorry I ever got into this mess and would just say stick with ice from your refrigerator or go by Sonic or some who has pellet ice and save the headache.