ORTUR Laser Rotary Roller

I bought this to use with a Befon table top laser engraver. After assembling the Rotary Roller, which took 20-30min and wasn't difficult, I set it up on the laser work space, loaded a file, enabled the roller in the LightBurn software and started the engraving... the image was a bunch of squiggly lines. After trying a few different settings I opened a help ticket with Ortur Tech support (about 8pm). In less than an hour I had a reply and easy fix: The red & Black wires had to be swapped on the connector to work with my laser. I have been playing with it since and it works very well. Smooth, accurate images are produced on round objects. Good product at a very reasonable price, with great tech support.

UPDATE: customer service reached out and offered a full refund for the issue. Great experience!!I bought this product over the summer and didn't set it up for use until the middle of November. When I set it up, the motor which turns the belt does not turn it. The motor vibrates and heats up, trying to work, but doesn't. I have emailed the company and hope to hear back from them soon.

Took a little while to assemble. I did need help of an instructional video. I did a search for "Ortur roller YRR assembly guide" to find a good video (there are many). But once I saw the video - it was pretty easy to put together. The unit works great and has a few little programming tweaks needed to get it perfect. But the information is all out there. Works on glasses, tumblers, etc without handles. There are plenty of guides that you can 3d print yourself if you look for them to handle odd shaped cylindrical objects.

The media could not be loaded. The way Amazon ships things, the box was completely trashed. Holes, not tape, ect. With that said inside the giant Amazon box was a nicely boxed rotary machine. I’m glad ortur packaged it so well. Not a scratch on the product even though Amazon made it look like it went through a war zone.Set up was pretty simple. The instructions were hard to read with the black text on a dark blue background, but there is a good video on YouTube from ortur on how to assemble.Solid well built metal frame, the rollers seem to have plenty of gripsion to grab an roll light or heavy objects!I’d buy it again and recommend it

The amount of time's I'll use this is probably pretty low. The thing you're working with basically has to be a perfect cylinder. I got the YRC1.0 and it's just better in every way. That being said, I'm sure there will be a time I need this one specifically to do a long cylinder object, so I kept it.

I have had their laser for some time now and I wanted to expand my capabilities by adding this. Before it was even shipped the company reached out to me to let know that I have their support before and after I have received the device. And now that I have it I am in love with it. It was very easy to put together and packaged very well. I will recommend this product to anyone.

The item would not work on day one and could not on day 10. The item is a little difficult to put together. The belt was to long. Not what you pay for.

I got this thing over a month ago and I just couldn’t figure this thing out. If your tech savvy you will probably be ok. As far as I can tell it works fine I just can’t understand the whole rotations per minute thing. Anyway this company understood my dilemma and still gave a refund even though they didn’t have to because it was over the refund period. This company stands behind their products I highly recommend them. I have their laser and had an issue with it and they sent replacement part very promptly.