Buy Call Centers For Dummies by Bergevin, Real, Kinder, Afshan, Siegel, Winston, Simpson, Bruce online on desertcart.ae at best prices. ✓ Fast and free shipping ✓ free returns ✓ cash on delivery available on eligible purchase. Review: Absolutly out of date. It does not shows the technological revolution call center has experieced. Neither talks about kpis. Review: Perfect - thanks.
| Best Sellers Rank | #50,219 in Books ( See Top 100 in Books ) #181 in Sales & Selling #220 in Human Resources #746 in Business Processes & Infrastructure |
| Customer reviews | 4.6 4.6 out of 5 stars (104) |
| Dimensions | 18.73 x 2.21 x 23.5 cm |
| Edition | 2nd |
| ISBN-10 | 0470677430 |
| ISBN-13 | 978-0470677438 |
| Item weight | 1.05 Kilograms |
| Language | English |
| Print length | 384 pages |
| Publication date | 17 September 2010 |
| Publisher | For Dummies |
V**A
Absolutly out of date. It does not shows the technological revolution call center has experieced. Neither talks about kpis.
L**N
Perfect - thanks.
D**N
I have been working in centers for 15 years and every new center I start, I buy a few copies of this book for my team. The 'dummies' format makes it a very easy read and Real does a great job in making this book relevant for all types of call centers. Even if you are experienced or new to the industry, you need this book in your library.
A**E
Ich muss sagen, für einen Laien ist das Buch super. Es gibt einen sehr guten Einblick wie so ein Servicecenter funktioniert.
A**R
It's applicable for any aspect u r interested in a call centre. Not outdated.
Trustpilot
1 month ago
1 week ago
