RUSSIAN PIPING TIPS + E-GUIDE - Set of 31PCS for Cakes/Cupcakes Flower Decoration (9 Nozzles +1 Leaf Tip + 1 Icing/Frosting Silicon Bag + 20 Disposable Piping Bags)

I chose this set for my mom as a birthday present. She adores bakery, especially muffins. I’m giving this product 5 stars and here’s why. I really like the way those tips came to me, in simply but well designed clean white box. All 9 Flower and 1 Leaf Tips were as illustrated on sales page, strong stainless steel base with different designs, 1 silicone and 20 disposable pastry bags. My mom has already tested 3 different flower tips and a leaf tip. She says that it’s the easiest way to make flowers she knows. It took her several tries to get used to the piping process. After couple minutes of training her flowers looked like real. What’s most funny is that her guests couldn’t believe that it is possible to create such a beauty at home. One of them was trying to take a bluff on her saying “I know which bakery sells the same cupcakes” probably assuming my mom will give up and confess that our cupcakes were bought at some local bakery. Ultimately, all doubts were swept out when my mom demonstrated pictures of decorating process. Everyone was amazed to see how easy it is, honestly. One of the biggest pluses of this set is an E-Guide. It is really helpful to understand which tip makes what, how to prepare nozzles and bags to use, decorating hints and what is most important – frosting and cupcake recipes. We’ve chosen Carrot Boom Cupcakes and Italian Meringue Buttercream. Words cannot express this gorgeous taste and the beauty of flower composition... It’s worth while saying about one problem in piping process we faced with. Our kitchen is really sunny in summer so the air is pretty warm. After decorating 4th cupcake the frosting in the bag became soft and lost its stiff consistency which caused icing stick together. As a result we got a bulb instead of beautiful flowers. At first we didn’t know what to do but then I opened FAQ section of the Guide and found a solution how to fix this problem. Overall I’m very happy that I chose this Piping set as a present for my mom.

My experience with Ternola customer service - Joe W was excellent. I missed the e guide and he was tenacious in ensuring and following up that I received a new copy and that it opened and I was satisfied. Good Customer service.

Not happy, I do not have access to computer or printer, your ad said instruction guide / recipes , I think you should have said your guide was computer access only.I am stuck with something I cannot use.

I love it good for first time users... Just follow the e-guide and enjoy...

Used once, nice tips

Arrived as expected

Book not included but ternola emailed it to me. Other than that great product

Awesome flowers just played a little cant wait to get better