iRobot Roomba s9+ (9550) Robot Vacuum with Automatic Dirt Disposal- Empties Itself, Wi-Fi Connected, Smart Mapping, Powerful Suction, Anti-Allergen System, Corners & Edges, Ideal for Pet Hair, Black

Updated: 12/30/2024: After 3 months of operation, I must say the unit performs flawlessly. I am a very happy customer. I bought this unit refurbished, not new. I had initial problems and support verified that the unit was under warranty and helped me as though the unit was new. Almost all of the problems I had with the unit were related to my misunderstanding important details. I have found during the first 3 months of ownership, that doing routine maintenance such as replacing filters and brushes is so easy, and it only takes a minute or two. The parts are available on Amazon, Walmart, and other places at a significant discount. Original post: Regardless of what product you buy, whether it is a cell phone, a car, a drone, a computer, or a robot vaccuum cleaner, the most important thing is the support you get after you make a purchase. Everything breaks at one point or another, especially when you are dealing with mechanical things. This is where the I Robot company shines. They stand behind their products, and offer excellent support. And I mean they are VERY supportive. I had inital difficulties with the unit, and the I-Robot technical support staff worked with me. We figured out all of the problems, and the unit now works perfectly. Most of the problems were typical vaccuum cleaner issues like a clogged hose, dirty brushes, dirty bin area, and other debries causing issues. Keeping the unit clean and looking after it makes a big difference. Don't expect it to take care of itself because it can't. You have to help it out sometimes. A great feature is that the app for the unit will tell you when to replace filters and brushes. It even takes you to the store to select the correct part for you. The initial problems I had with the unit are listed below: 1. It cleaned well at first but soon after It did not vacuum well and left a lot of obvious surface debris behind. The fix was to clear the pet fur that clogged the vaccuum hose that leads to the bin. 2. The mapping feature just didn't seem to work. Initially it just mapped one upstairs bedroom and on suite bathroom. It ignored the second bathroom, bedroom, and loft. I reran the mapping feature many times and it just didn't look like my upstairs. But after reading up on it from articles they sent me, I realized it had mapped the places it could get to, not necessarily the whole floor plan. From there I was able to figure out where the rooms were. Now I have scheduled jobs that clean specific areas and stay away from other areas. 3. The lid switch just didn't work. It started complaining that the lid was open the first day. Then the problem would become intermittent until it failed completely. Support people showed me a simple fix for that and now I no longer receive false errors. 4. I used the phone app to register the product, and it used the serial number to register it with IRobot. But when I used it to get product support it failed to get the serial number. I couldn't copy and paste the serial number from the app either and it is a very long number. After a couple e-mails back and forth with technical support, they determined my unit was under warranty and told me that if I had any more trouble that it would be covered completely free of charge. I am very happy with this unit and I recommend it to anyone who is interested in a robotic vaccuum cleaner. It is really cool, and very much like the droids in Star Wars. It takes a bit to get used to but having a robot clean the floors on a regular daily scheduled basis is a very nice service to have. Rest assured their product support is there to help you get through any difficulty.

I bought this product and regret it. Such expensive product require responsible support team two days no one answered my email and still going. NO TECHNICAL SUPPORT YOU WILL LOSE YOUR MONEY IF THE PRODUCT CONTAIN ANY ISSUE THEY WILL NOT HELP AT ALL

Review one year and a half later: 1) The quality of customer service at iRobot is unequaled. 2) I recently tried another product that was supposed to be the best according to PC Magazine. This other product was finally very disappointing. In particular, iRobot was far superior to make a map and this other brand, which claimed to wash the floor at the same time, still has work to do to fill its promises. Review when I purchased it: iRobot Roomba s9+ takes some time to map the floor, and it doesn't always do what we think it should do. My advice is : leave it alone! Let it do its work and clear the place as much as possible. Press the map button, then the 3 dots, then mapping run. Do it at least 3 times (you have to do it at least 3 times). This will take a lot of time (for 1500 sqf). Let it work! Thereafter, this device will work perfectly. I am delighted. N.B. The first time, I left the chairs and other little things (flower pots) in their place. I was disappointed with the result. The plan wasn't perfect. The second time, I took as many things as possible off the floor and put them somewhere else. After giving an almost perfect floor... I had a perfect plan! If you are demanding with the robot, you must give it what it needs to meet your requirements.

Cumple con mis expectativas

The clean Base is not duel voltage, you will need a converter from 220 - 110 to use. In the same time, the charging function is working fine without a converter!!