Question 1

My cam audio is not compatible with phone or tv so im getting silent videos?

Accepted Answer

I've mounted mine on the handlebars, so it's picking up the noise of the bike, but not the sound of anybody talking. Maybe it has to be mounted closer to your mouth. Maybe it's not silent, but too far away from voices for the recording to register. Try talking into the camera at close range to see if it records anything.

Question 2

The battery is not charging. I have tried the second one, how can I tell if it charges?

Accepted Answer

Hello, 
Thank you for purchasing our action camera, we apologize for the inconvenience caused by the battery. We are willing to provide you one new battery, please contact us by following ways.
1, On this page, click on "Xroad" next to "Sold by", then click on "Ask a question" on the right top of page. 
2, Log in your amazon account > choose “Your orders” > find the order ID > click “Contact seller”

Question 3

Why am i only getting 10 minute long videos when i record?

Accepted Answer

Hello, thank you for purchasing our products. This problem may be caused by SD card, please make sure you are using some well-known brand card, and the speed should be class 10 or higher. The camera can only support up to 32G, if you are using 64g card, that may be also a problem. If the card was not  the first time use, please formatted the card in the camera before using(back up the important file first). If you still have any question about the camera, please feel free to contact us.

Question 4

Is there a way to extend battery life? A full battery only gave me 36mins of video, split into 4 separate videos.

Accepted Answer

Hello,
Thank you for your interest in our action camera H9R.
When shooting 1080P/30fps video, each battery can provide about 80 minutes of video, if you shoot 1080P/60fps or 4K video, the battery life will be reduced accordingly.
According to your description, the battery should be not fully charged. There is a charging indicator next to the camera's power button. When the camera is charging, the LED indicator lights up and is red. When the camera is fully charged, the indicator will go out. Please do not refer to the battery symbol displayed on the camera screen, because the battery symbol does not actually reflect the battery life when charging. The camera is fully charged only when the LED indicator is off.
The video shot by the camera will be automatically cut, because the camera's firmware needs to be compatible with FAT32 files, while FAT32 file is limited to the maximum capacity can not exceed 2G, so the video will be cut, and each video consumes 2G of memory.

ASIN	B01MQHVKWE
Are Batteries Included?	No
Box Contents	Battery
Brand Name	IXROAD
Customer Reviews	4.1 4.1 out of 5 stars (70)
Exposure Control Type	Automatic
File Format	MP4
Flash Memory Type	SDHC, SmartMedia
Has Image Stabilization	No
Image Capture Speed	120 fps
Item Weight	0.19 Pounds
Lens Type	Wide Angle
Manufacturer	IXROAD
Maximum Aperture	2 f
Model Number	H9R
Network Connectivity Technology	USB
Optical Zoom	1 x
Product Features	Waterproof
Screen Size	2 Inches
Sensor Type	CMOS
UPC	713902575711
Video Capture Resolution	4K

4K Action Cam WiFi Helmet Camera with Remote Control Waterproof Case Dual 1050mAh Batteries Portable Package for Bike Motorcycle Motorbike Cycle Ski Diving (White)

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