Xiaomi X20 Max Robot Vacuum and Mop, Self-Drying, Auto Mop Washing, 8000Pa Suction, Self-Emptying, Structured light and edge laser obstacle avoidance,Edge cleaning

Prodyct works fine... Until it breaks... My robot had issues after 6 months and when I brought it to maintenance I was informed that there are no parts to proceed with the fixing. I contacted Xiaomi and they informed me that they can only provide parts to products purchased on their store, even I made it clear that I was willing to pay for the parts I needed. I am very disappointed because they product is great, they just need to get their customer service improved.

Not working anymore in less than 5 months and no one is answering to repair it

The robot has a navigation failure from day one. It moves chaotically, cannot follow straight lines, cannot build a correct map, and cannot return to the dock. I performed full reset, app reinstall and firmware update, no changes. This is a factory navigation defect. I request a replacement or a refund.

Unfortunately this robot has a few fundamental issues. 1 - it clogs up. Dust clogs ahead of the collection point, and the vacuum chokes itself over the course of a few cleans. 2 - it makes a new map each clean (normal) but gets its alignment slightly different each time, so it misses sections of the house, can't find its way home, etc. 3 - it's route mapping is bad, so it will go in the opposite direction sometimes instead of taking the direct route. I had higher hopes for this cleaner, after my previous Dreame and Roborock vacuums (made by similar owners). But the hardware issue, and the programming difference mean the robot is hobbled. Would return if it wasn't beyond the return window (I was on holiday and the window had closed by the time we returned). And the mopping function is completely broken. The base floods if a mop is attempting, with the mop dripping water as it moves around.

“Laser error“ before first use…. I took it to the dealer in my country outside UAE they told me that the item was initiated on September 18 (ie prior to the delivery date of October 3) I had to replace the defective part which cost me around 440 dhs… the warranty is not international so I had to pay the amount… very disappointing

Do not buy. Xiaomi vacuum robots are well know for design flaws. It will stop working after few months and your problems will start. Yes it's cheap but there is a reason for it: water pumps will stop working, software is weak. Check on the internet. I bought in March, stopped working in June. # Xiaomi X20 Max water system failures plague users **Widespread reports reveal systematic problems with mop cleaning and dirty water pump systems, affecting users globally within months of purchase.** Research across retail reviews, user forums, technical channels, and official documentation shows the Xiaomi X20 Max suffers from recurring water system malfunctions that significantly impact its core mopping functionality. These issues emerge in two distinct patterns: early failures within 2-6 months suggesting manufacturing defects, and wear-related problems after 8-12 months indicating component durability issues. The problems center on **dirty water pump failures that prevent proper water extraction** from the cleaning system, **firmware-related malfunctions that stop water dispensing during cleaning**, and **sensor failures that trigger false water level alerts**. While Xiaomi offers competitive features at an attractive price point, the water system reliability issues create substantial user dissatisfaction after the initial honeymoon period. ## Dirty water pump failures dominate user complaints The most critical and frequently reported issue involves the dirty water pump system completely failing to extract water from the washboard into the dirty water tank. Users consistently describe a pattern where the robot initially performs well, then suddenly begins displaying **"high water level in washboard" warnings even when the dirty water tank is completely empty**. This indicates the pump mechanism responsible for water extraction has mechanically failed.

Less than a year it started to leak water when used in the mopping function. I dont recommend it.

The water pump just stopped working without any reason

I used the Xiaomi X20 Max for just one day and I’m already impressed. The suction is strong, it mops and dries floors perfectly, and the navigation is super smart. Setup was quick, and the app is easy to use. The self-cleaning and drying features really stand out. Great first impression—feels like a premium device!

Tudo funcionando perfeitamente!

المكنسة بطلة

Avoid this product. I bought two Xiaomi X20 Max units, and both of them failed after just 7–8 months. The issue in both cases was the same: the water pump wore out and stopped working properly. This is not a one-off defect, it shows a serious reliability problem. For a product in this price range, this level of durability is unacceptable. You expect something that lasts, not something that breaks within months. There are far better options on the market that are more reliable and better built. Overall, this was a complete waste of money. I strongly recommend avoiding the X20 Max.

المنتج به مشكله و البايع لا يريد استرجاع الفلوس علي حسابي و الجهاز به مشكله لا يرجع الي المحطه ، تجرّبه سيءه و m لا يريد استرادا المال ولا تغير المنتج و أخذ المنتج الذي لا يعمل لا انصح بالتعامل معه مطلقا البايع ولا انصح التعامل معه مطلقا المودة لا يعمل و البايع لا يريد استبدال المبلغ